FAQ Frequent Questions

List of the most frequently asked questions about ServiCrédito and the communications we send.

Why I was contacted by ServiCrédito

The financial institution referred to in the communication hired ServiCrédito's services because there has been a delay in the payment of your loan. You must pay it off immediately using one of the payment methods provided. Our client's financial institution wants the situation to be resolved quickly and amicably.

I've been contacted and have doubts about my debt

You can contact the ServiCrédito manager to deal with your question using the contact details provided in the message you received.

I can't pay my debt in full

We want to help you settle your debts, taking your financial situation into account. We will draw up a viable payment plan, enabling you to pay off your arrears and regain your financial freedom. If this is the case for you, please contact your ServiCrédito manager to inform us of your situation so that we can deal with your case in the best possible way.

Check the status of my process

You can contact the ServiCrédito manager for information on the status of your case using the contact details provided in the message you received.

Already paid

If you have already paid your debt, please contact the ServiCrédito manager using the contact details provided in the message you received. We will contact the financial company we represent in order to close your case.